We help you personally.
Questions about your profile, reviews, plans or billing? Write to us using the form, send an e-mail or give us a call.
We usually reply by e-mail within one working day.
HOW TO REACH US
Three ways to reach us.
Contact form
The direct line: fill in the form and we will reply by e-mail, usually within one working day.
Phone
+49 921 7593134 — our AI assistant Stella answers around the clock, puts you through to us on request or takes a callback request. You can reach us in person Monday to Thursday from 8:00 to 17:30 and Friday from 8:00 to 14:00 (German time).
Prefer to write directly? [email protected] — please include your company name and profile address so we can find your account.
CONTACT FORM
Write to us.
QUICK HELP
Many things you can sort out yourself.
Account & management
Manage your profile, reviews, codes and settings directly in your account after logging in.
Plan & billing
Book or change your plan in your account under Settings → Subscription. Payment runs through Stripe: by card in pounds sterling, by SEPA Direct Debit, card or PayPal in euros, by card or TWINT in Swiss francs. Invoices arrive automatically by e-mail. You can cancel at any time in your account or informally by e-mail. Billing periods, invoices and VAT are explained on Payment methods & billing.
PAYMENTS
Questions about a payment?
A payment to RatingStar appears on your statement as RATINGSTAR. For every booking you receive an invoice from us by e-mail with a payment link. If a charge is unclear or you need an invoice, use the Contact form (subject "Question about a payment") and we will sort it out quickly.